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Job Title: |
Account Manager |
Locations: |
Cleveland, OH
San Diego, CA
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Employment : |
Full Time / Part Time |
Compensation: |
As per experience and industry standards. |
Requirements: |
Minimum five years of work experience in various positions (total) - MT, QC, and Team Leader.
Should be able to deliver 98.5% or more transcription accuracy.
Ability to work independently with minimal or no supervision.
Ability to multi-task with multiple priorities and timeframes.
In-depth knowledge of medical transcription guidelines (The AAMT Book of Style) and practices. Advanced knowledge of medical terminology, anatomy, physiology, disease processes, signs and symptoms, medications, and laboratory values.
Excellent customer relations, communication & management skills.
Productive team player.
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Job Description: |
Assist new clients with complete transcription work flow (e.g. demonstrate web based transcription system, coordinate format/template requirements, follow up for quality feedback, etc)
Assist sales team with transcription questions/requirements from prospective clients.
Assist clients with basic software installations and transcription equipments.
Co-ordinate with various departments in the organization to ensure that client requirements are efficiently met.
Recruit and manage a team of MTs and QAs with respect to their productivity and quality.
Participate and contribute in team meetings/QA-QC calls/other relevant discussions.
Communicate production concerns/questions effectively with clients.
Recognize, interpret, and evaluate inconsistencies/discrepancies in transcribed documents and clarify/report them as required.
Select randomly transcribed or edited reports for review and execute reward/penalty structure for the production team based on the accuracy of the work.
Transcribe as and when required.
Plan and implement policies that contribute to the efficiency of the transcription department.
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